01
Health check
System health check · free
Tell us what you are dealing with. We will write back with what we see.
No call, no pitch, no cost. Answer as much as you can. “I do not know” is a valid answer to every question on this form, and it is often the most useful one.
02
What you get
What you get.
A written response from a person, within one to two business days.
It covers what we can tell about your situation from your answers, what we would need access to in order to tell you more, which of your problems look urgent and which only look urgent, and what we would do about it if it were ours.
It ends with a recommendation, which is sometimes an engineering assessment, sometimes a specific piece of work, and sometimes that you do not need us at all. We will write that last one down if it is true, because a written “you do not have a problem here” is worth more to you than a meeting.
What it is not
It is not a report, it is not an audit, and it is not a meeting. It is one person reading your answers properly and writing back.
03
What we ask
What we ask about.
Nine short sections. Most people finish in about 15 minutes.
Your situation
What prompted you to fill this in. Free text, in your own words.
What the software does
In business terms. What breaks in your business if it stops.
Who built it
In-house, an agency, a freelancer, or nobody knows.
Who supports it now
Including nobody.
Where it runs
Cloud, your own server, somebody else’s account, unknown.
Access and control
Who holds the accounts, the code, the domains, and the passwords.
What is going wrong
A checklist of symptoms, plus room to describe your own.
Urgency
How much real time pressure there is.
About you
Contact details, company, size. Last section, not the first.
04
The form
The form.
05
Why free
Why we do this for free.
Because most of the work in a bad situation is figuring out what the situation actually is. Answering these questions is most of that work, and you have just done it.
If we write back and you take our answer to somebody else, that is a fine outcome. If it turns into work, better still. Either way we would rather spend an hour on a written answer than on a call that establishes what this form already has.
The self-interested version
You may as well have it: this is how we decide who to talk to. We are a small engineering team and we cannot take on everything. Thirty answered questions tell us more than a first meeting would.
06
What happens next
What happens next.
01
You submit
No automated sequence starts. Nothing is added to a drip campaign. Nobody telephones you.
02
A person writes back
Wihann, our Team Lead, reads it and replies within one to two business days. A person, not a template with your company name inserted.
03
You decide
An engineering assessment, a specific piece of work, or nothing. If it is nothing, we will not chase you.
07
Skip ahead
If you already know you want a proper look.
If you have already established what is wrong and you want someone to go in, document it, and cost the options, start with the paid assessment instead.
A fixed-fee engineering assessment. Two weeks, a written report, costed options with the trade-offs stated. Yours to keep, whoever ends up doing the work.
Claer & Volker
453 Winifred Yell St, Garsfontein
Pretoria, South Africa
info@claervolker.com
© 2026 Claer & Volker
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